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Shipping
Process Time
Orders made before 13:00/1pm (CET) are shipped the same day from our Amsterdam office, with a personalized ID Tag orders can take up to 24h to be shipped.

* Orders made during a weekend or holiday will be dispatched on the next business day.

Delivery Time
EU
3 working days with Express Delivery
Outside EU
3 to 5 days with Express Delivery
US & Canada
8 to 12 days with Standard Delivery (additional option for US & Canada)

* Russia: due to heavy customs restrictions and many returned parcels we had to stop shipping to Russia. Russian customers can order via our trusted partner FOTT www.fott.ru

Shipping Costs
EU
5 € shipping costs on all orders
Outside EU
39 $ Express Shipping
US & Canada
19$ Standard shipping (additional option for US & Canada)

* Please note that all international customers (outside the EU) are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel.

Failed Delivery
If a parcel cannot be delivered due to an incorrect address supplied at the time of purchase, all costs incurred in redirecting the parcel will be the sole responsibility of the customer.

We recommend, if possible, stating your work address as delivery address.
PO Box
The parcel delivery service may require a signature of acceptance at the time your parcel is delivered and therefore we are unfortunately unable to ship to PO Box addresses.
Payment Details
Payments can be done by PayPal and by all standard creditcards.
We are unable to accept payment by cheque, bank transfer, money order or c.o.d.
TAX
Outside EU - Tax Free Shopping: all prices are excluding 21% Dutch VAT (value added tax).

* By placing an order through this site you are entering a contract and have unconditionally accepted the prices, product descriptions, terms of shipment, terms of payment and warranty terms stated on this website. If you are unclear about any of the sales conditions mentioned on this site please always contact us before you make your purchase.
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